Refund & Return Policy

At Loyal Level, we strive to ensure that every customer is satisfied with their purchase. If you are not completely happy with your order, we offer easy and transparent refund and return options.

1. Returns

• You can return items within 7 days of receiving your order.

• Items must be unused, unwashed, and in their original condition with all tags and packaging intact.

• To initiate a return, please contact our customer service team via email or phone:
  📧 Email: Arishbenjamin@gmail.com
  📞 Phone: 01767863113, 01763-787389

2. Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 7–10 business days and returned via the original payment method.

• Shipping charges are non-refundable, except in cases of defective or incorrect items.

3. Exchanges

• Exchanges are available for items of the same product and size, subject to availability.

• If your desired item is unavailable, we can process a refund instead.

4. Damaged or Defective Items

• If you receive a defective or damaged product, please contact us within 48 hours of delivery.

• We will arrange for a replacement or full refund at no extra cost.

5. Non-Returnable Items

• Customized or personalized items

• Items damaged due to misuse or improper care

6. How to Return

1. Contact our customer service team to register your return.

2. Pack the item securely in its original packaging.

3. Ship it to our store address:
   💖 Loyal Level 💖
   দোকান #৩৮ #৩৯, দ্বিতীয় তলা (৪ নং গলি)
   সাভার অন্ধ মার্কেট, সাভার বাজার বাসস্ট্যান্ড
   সাভার, 1340, ঢাকা

We are committed to making your shopping experience with Loyal Level smooth and hassle-free. Your satisfaction is our priority!